As of March 17th, Telehealth dietitian visits are possible for all new patient visits and followups!

We have always provided Telehealth appointments for nutrition counseling and now that COVID-19 stay at home orders are in place, we are completely geared up to help with your Telehealth dietitian visits.

Steps to a Successful Telehealth Dietitian Appointment:

  1. Reach out to our office and set up a Telehealth appointment
  2. Fill out registration forms one of 3 ways:
    • You will receive an email from us to set up your patient portal and fill out paperwork prior to your appointment.  You can fill out this forms online and securely send them to your online portal. This is the best way.
    • Or you can download forms, fill them out, scan and email them back to us.
    • Or you can request that the forms be mailed to you, fill them out and send them back to our main office in Greenbelt.  Unfortunately, this is the slowest way to communicate.
  3. You will get a reminder email or text about your virtual appointment with a link to your appointment. If you lose this link, you can find it by searching your dietitian’s name below.  You can also call our office 301-474-2499 or email us admin@rbitzer.com for the link.

Call us at 301-474-2499 to make your virtual appointment

Our administrative team works while our dietitians are providing virtual appointments. You can connect with our admin team during the following hours via phone 301-474-2499 or emailing at admin@rbitzer.com:

Monday- Thursday 8 am – 7 pm
Friday 8 am – 4 pm

What do I need to know about Telehealth Dietitian Visits?

Telehealth dietitian visits gives us the opportunity as health care professionals to provide care virtually. Did you know that you can have appointments with your RD from the comfort of your own home?

Here at Rebecca Bitzer & Associates, we use Doxy.me, which is a website that provides a HIPAA compliant platform for video sessions with our clients! Email admin@rbitzer.com or call us at 301-474-2499 to set up your first session!

telehealth dietitian visits

How do I use Doxy.me?

Doxy.me is a very simple Telehealth platform to use. No need to download any software! Just click on your RD’s unique link at the time of your appointment and enter in your name. You’ll then be in the virtual waiting room where your dietitian will then initiate the call. You can also search for your your dietitian link below so that you never lose it!

telehealth dietitian visits

What if I don’t have the unique link?

Give us a call at 301-474-2499 or email us at admin@rbitzer.com so that our admin team can resend you that link!  The good news is that the link still stays the same with your dietitian for every appointment.  You can also login using the link below.

What device do I need in order to use Doxy.me?

You can use a computer or smart phone to connect on Doxy.me. Here you can find the specific compatibility requirements.

Are Telehealth dietitian visits covered by my insurance?

Because these are medical nutrition therapy visits that are with our team of Registered Dietitian participating providers, your insurance will be billed for the service provided. If you have a copay, we will either charge your credit card on file of your visit or we will provide a bill.

What can I do to prepare for my Telehealth dietitian visits?

Check your internet speed

If you are using a computer, Google Chrome or Firefox work best.  Safari also works and easily connects via your smartphone. It is also very helpful to have fast enough internet speed to handle the software. You can check your internet speed here. A few things to try that can increase your speed is to:

  • connect via ethernet (vs wifi)
  • close other programs/windows
  • avoid downloading any large files during the session

Prepare your space

We ask that you set yourself up for success. This means limiting your distractions. Find a quiet place to take the call. This could be in your office at work (if able), in your car (but not while you are driving), or in a quiet room of your house. Make sure to close the door, turn off the TV/music, and separate yourself from noisy/distracting pets.

At the time of your appointment

At the time of your visit, click on your link or your providers name and you will be directed to a “virtual waiting room”. When the provider is ready to see you, they will initiate a secure, HIPPA compliant video link in a private room with the door closed. Your privacy and confidentiality will be maintained as if you were in the office.

Enter your Dietitian’s Room Name

Who are you here to meet with? 

You can use this convenient link or you can use the link that our team sent you when you set up your first appointment with us.

What people are saying about their first Telehealth appointment:

It was my first teleconference with Kaitlin. The app was easy to use once I figured out how to start. Thank you for offering this option.
Shelley is totally amazing
Just as helpful as in person!
Klara is awesome! Thank you for all you do.
Kaitlin is very good at keeping me focused on what I need to do. She is pleasant to work with and a great young professional. I understand why my doctor referred me to this practice. Thank you,

We can help you set up your Telehealth dietitian visits

We are grateful for advancing technology and the ability to meet with people both in person and through Telehealth. If you have any questions or concerns, please call us at (301) 474-2499 or email admin@rbitzer.com for more information. Your privacy is important to us, which is why we use a HIPAA compliant service, as well as ensure that your sessions are private and never recorded.

Dietitian Telehealth Appointment

Dietitian Dana Describes what happens during a telehealth appointment with her in this video below.

Digestive Dietitian Kathleen talks about what happens with a telehealth appointment with her:

What to learn more about Rebecca Bitzer & Associates and how our team can help with your condition? Follow us on social media:

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We look forward to seeing you with our on-line counseling services!

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